AutoViewer - Frequently Asked Questions:
1: When I view my gallery I see the message 'AutoViewer requires the Flash Player', even though I have Flash installed.
First check here to determine the version of Flash you have installed. If you have Flash 8 or higher installed and you still see the message:
- Check javascript is not disabled in your browser settings.
- Check you have uploaded the 'swfobject.js' file in your simpleviewer gallery folder.
2: My images do not show in AutoViewer. What are possible problems?
Make sure your jpgs are saved as "non-progressive". Check your image editing software's documentation for how to do this.
3. My images show locally, but not when I upload them to my webserver. What are possible problems?
Check your image paths and filenames exactly match the names specified in the XML file. Most servers are Case Sensitive. This means the letter cases in the filename must exactly match those in the XML document.
Another possible problem is if your webserver has 'Hotlink Protection' enabled. Hotlink Protection breaks AutoViewer. Check with your webserver administrator.
4: When I update my images, the new images do not show up on my server. Why?
You may be looking at a cached version of gallery.xml. Browsers will save previously viewed versions of files on the web for faster loading. To avoid this, you can clear your browser cache after making updates. To clear the cache in Internet Explorer go to Tools -> Internet Options -> Delete Files, or press Ctrl-F5 to reload the page without caching.
Visitors to your gallery will almost always see the latest version of your gallery. Most browsers check for newer versions of files on each browser session. Browser caching happens for all websites, so this issue applies to all files on the web.
5: Non-English characters are not showing in the captions. Why?
To allow non-English characters to show, you must save your XML document with 'UTF-8' encoding (in Windows Notepad you can set this is the 'Save As' dialog). Check the documentation for your text editor.
6. I created a gallery with 300 images. When I view this gallery, my computer slows down or freezes.
AutoViewer is designed for viewing at most around 30 images per gallery. More images than this can cause slow performance on older machines, as all the images are loaded into memory simultaneously. Try splitting your gallery into multiple sub-galleries.
7. How do I upgrade my old galleries to AutoViewer v1.4?
There are 2 options when upgrading your galleries to v1.4: create the new gallery from scratch or manually update the files in your gallery folder. To manually upgrade, you need to:
- Copy in the new 'swfobject.js' and 'autoviewer.swf' files from the v1.4 download.
- Edit the gallery HTML page. Change 'viewer.swf' to 'autoviewer.swf' and change ' flashobject' to 'swfobject'
- Rename 'gallerydata.xml' file to 'gallery.xml'
- Edit 'gallery.xml'. Add full image paths in the 'filename' values
8. How do I add HTML formatting to my Captions?
To use HTML formatting in your captions, you must wrap the HTML formatted text inside a CDATA tag. For example:
<caption><![CDATA[Captions can be HTML formatted. Supported tags are <b>bold</b>, <u>underline</u>, <i>italics</i>, <u><a href="http://www.google.com" target="_blank">hyperlinks </a></u>, linebreaks<br> and <font color="#ffff00" size="60"> font tags</font>.]]></caption>
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